Shipping + Returns
Plants, sale items and gift cards are non -refundable.
We only accept returns and exchanges for full price items. Plants and sale merchandise are final sale .
Returns must be properly packed, original packaging is recommended, and sent at the customer's expense.
Please include the original packing slip with your return. It is recommended that you insure your package, as we are not responsible for items that are lost or damaged in the mail. Once we receive the package, we will credit the original form of payment within five business days. Your banking institution may take additional time to process and post the transaction to your account once they have received this information. Items that arrive to The Terracotta Room damaged in any way will not be refunded.
Orders may only be canceled within 24 hours. Please email firstname.lastname@example.org if you wish to cancel your order. After 24 hours the order has been processed and may already be in route to you and can no longer be cancelled. Sale items are an exception and cannot be canceled after the order is placed.
Claims for damaged or defective items must be filed within 3 business days of delivery. Please inspect your items immediately upon delivery. Keep all damaged packaging materials including the box in which the shipment arrived along with all inside contents. If packaging materials are not kept we cannot process a damage claim with the carrier.
Please provide images of the damaged products including outer packaging. Claims received after 3 business days of delivery will not be processed.
Shipping + Delivery
Tuesday - Saturday we will ship any orders received by 3pm on business days within 24 hrs. Orders received outside our hours of operation will be processed the next business day.
Please note that we strive to recycle as much as possible when shipping. This means that, when possible, orders arrive in a box that has been appropriated from a previous shipment and that packing materials such as bubble wrap, tissue, and popcorn have also been reused. We appreciate any effort that you too can make to reuse our shipping materials and/or recycle them.
Send returns to:
The Terracotta Room
1361 Elm St Suite 102
Manchester , NH 03101